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Our Services

Product Support

Our product support organization is here to service our customers in everything from high end machines support, technical product support, to service dispatch for all of our products.

Our support team are highly trained specialists with the knowledge and resources to quickly find answers to your questions or solutions to your technical or integration problems.

  • Phone and On Site Support
  • Applications Support
  • Parts and Supplies Support
  • Repair and Preventive maintenance
  • Education and Training
  • Site Planning

 

Product-specific support contact information is listed under each product area. You can find the contact you need by first selecting the product family and then the product model. Can’t find what you are looking for? Contact us.

Phone and On Site Support

  • Telephone Support
  • E-mail Support
  • On-Site Support
  • Self Help Menu
A team of Service Engineers, Application and Product Specialists is always available to walk customers through any technical challenges that may arise in their installations. Our extensive database of engineering documentation and fast response will provide our customers and their staff with the answers they need when they need them. We take pride in our ability to deliver fast and efficient service to our clients in support of their 24-hour schedules. We accept inquiries, complaints, or comments on a 24 hour, round the clock basis.

Applications Support

  • Customer Care team
  • Territory Representatives
  • Product Specialists
  • Clinical support
  • Product training
Our Clinical Applications Specialists, as members of a Customer Care team, work closely with Territory Representatives and Product Specialists to support the clinical needs of customers. Equipped with extensive training and product knowledge, they provide high quality clinical support and product training to end users, for new or existing installations. Assistance with clinical problems or in device integrity testing may be rendered either onsite or remotely via telephone. Our Clinical Applications Specialists provide superior service and maintain high quality workmanship that meet and exceed standard customer requirements.

Parts and Supplies Support

  • Rapid response
  • Attention to detail
  • Customer-friendly
  • Wide range
We take pride in the fact that many of our customers look at Panpath Holding's service support teams as an extension of their own staff. Our rapid response, technical expertise, attention to detail and general "can-do" attitude have earned Panpath a reputation as a reliable and customer-friendly source of parts and supplies... We provide a complete range of parts and supplies for all our machines from boards up to software upgrades. Panpath Holdings prides itself in its ability to provide customers with the parts and supplies they need, when they need them, where they need them.

WHY CHOOSE US

  • We display and sell quality medical supplies and equipments.
  • Our full range of equipment and supplies will support a wide variety of practices in the medical community.
  • Our full range of equipment and supplies will support a wide variety of practices in the medical community.
  • Panpath Holdings is dedicated to providing East and Central Africa.
  • We offer advice on what to purchase as per data supplied by the customer, technical support & after sales services.
  • We install, test, commission equipments and train the users at minimal cost.

Repair & Preventive Maintenance

We are widely recognized as having one of the best technical support services in the industry. We also offer a variety of support options for our customer’s peace of mind. We are fully aware that our customers’ business depends on the performance of our machines, so we guarantee them that should they need technical service, we will be there ready to assist. Panpath Holdings LTD offers various service agreements over and above our standard warranties with options to expand coverage at substantial long-term savings. We take great pride in the loyalty we have earned from our customers, and we take inspiration from the trust and confidence that they continue to bestow on us.

Education and Training

Our comprehensive training allows our customers to feel confident about their equipment, before and after they power it for the first time. We provide them the latest training and seminars for them to be equipped and updated on the technicalities of operating our products. Medical One delivers efficient and updated end-user training solutions to help our customers realize the benefits of their machines.

Site Planning

We provide advance planning on the location to install equipment and advice on where and how to store and maintain equipment.
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There are plenty reasons why!!

UNCOMPROMISED QUALITY

We display and sell quality medical supplies and equipments that has met or exceeded the standards we've set for our company from reputable and reliable manufactures. .. continue reading

VARIETY OF PRODUCTSVARIETY OF PRODUCTS

Our full range of equipment and supplies will support a wide variety of practices in the medical community. We also offer products that are for sale to learning Institutions in East Africa.

GENUINE, & VERIFIEDGENUINE, & VERIFIED

We take pride in being able to provide our clients with genuine, reliable, and verified medical equipments and supplies. All our equipments are verified and authorized from the Ministry of Health.

DEDICATEDDEDICATED

Panpath Holdings is dedicated to providing East and Central Africa, with the most complete and thorough healthcare equipment and supply sales. As a trusted ally in the medical profession.

Support is given through a well organized forum

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